TA2000 データシートの表示（PDF） - Unspecified

部品番号

コンポーネント説明

メーカー

TA2000

Remote Transfer Agent Processing System

Unspecified 

Application Overviews 27

TA2000 Desktop also contains scripted information that clients want conveyed to

callers (for example, new fund information and market and performance information).

It has simplified call center operations to the point that mouse dependence is

significantly decreased and most inquiry calls can be completed in a single desktop

view. In addition, the integration of TA2000 Desktop with DST's work management

system provides clients a more effective method for servicing shareowners.

Installations of TA2000 Desktop at client sites are not included within the scope of

this report. Consequently, it is incumbent upon each user organization to ensure that

adequate controls surround TA2000 Desktop.

Comparison/Reconciliation System (Comp/Recon)

Comp/Recon is DST's internally developed application that gathers shareowner,

deposit, disbursement and bank information from existing DST systems (for example,

TA2000, Distribution Document Processing System (DDPS) and bank transmissions),

balances the transfer agent bank accounts, compares open items for matching and

provides an automated facility for Cash Control personnel to resolve remaining

unmatched items.

TA2000 Voice

TA2000 Voice is a Voice Response Unit (VRU) developed and designed by DST for

shareowners and financial intermediaries. TA2000 Voice enables callers to dial a toll-

free number with voice instructions to retrieve account information and process

transactions at times that are convenient to them. TA2000 Voice employs natural

speech recognition and a corresponding touch tone interface, and complete

customization capabilities enable clients to design unique presentations using Voice

features. TA2000 Voice offers real-time, immediate update and informational retrieval

abilities. Voice processing for shareowners allows two options for providing access to

their account:

SSN/PIN

Fund/Account/PIN

Which option is used is determined by the client. With Speech Recognition, clients

may choose the option of Voice Verification, which allows participants to gain access

by matching the caller‟s voice to a stored voice print, rather than entry of the PIN.

Copyright © 2010 DST Systems, Inc.

Share Link: