26 TA2000 Remote Transfer Agent Processing System – SAS 70
Application Overviews
TA2000
DST‟s proprietary application system for recordkeeping and accounting is TA2000,
which performs the following shareowner related functions for fund sponsors:
Processing purchases, redemptions, exchanges and transfers of shares.
Maintaining shareowner identification and share ownership records.
Reconciling cash and share activity.
Calculating and disbursing commissions to brokers and other distributors.
Processing dividends.
Creating and tabulating proxies.
Reporting sales.
Providing information for printing of shareowner transaction and statement data
and year-end tax statements.
The system processes equity, fixed income and money market load, no-load, multi-
class funds and open and closed end mutual funds, and non-traded real estate
investment trusts (REITs). TA2000 also performs many specialized tasks, such as
asset allocation and wrap fee calculations. As the foundation of DST‟s transaction
processing activity, TA2000 integrates with other DST products and systems
including TRAC, TA2000 Desktop, TA2000 Subaccounting, TA2000 Voice,
Comp/Recon and AWD.
TA2000 Desktop
TA2000 Desktop is DST‟s graphical user interface for TA2000. It integrates call
center and shareowner accounting functionality into an ergonomically designed
interface for enhancing telephone-based communications. TA2000 Desktop is an
easy-to-use, intuitive call center desktop which was developed to integrate with DST‟s
work management, telephony and other client management technologies. The
application is designed to do the following:
Improve call speed and efficiency by reducing the number of keystrokes.
Permit client services representatives to answer questions and resolve open issues
immediately, thereby eliminating the need to call the shareowner back.
Permit client services representatives to view business events related to an account
and access them instantly by viewing any document generated by the fund sponsor
or shareowner.
Achieve a seamless service approach, enabling clients to differentiate themselves
through optimal client service.
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